Credit/Debit Card Security

Security is our highest priority and we would like to reassure you that this website is fully secure. Please e-mail us at info@bed4dogs.co.uk should you have any questions or queries about the security of this web site.

Cookie Information:

Cookies are small bits of text used by a browser to store information on your computer's hard drive. Each cookie can only be read by the web server that originally issued it. Cookies cannot profile your system or collect information from your hard drive. Most On-Line retailers use cookies.

Cookies in the browser must be enabled in order for the Cart to work properly. We only keep the user's customer ID and their Cart ID. Also, as soon as an order is completed or the customer logs out, even that small amount of data is deleted.

Prices

All our prices include VAT at the current rate, and unless otherwise stated, are inclusive of delivery costs .We reserve our rights to alter prices without further notice.

Product Descriptions

We take the utmost care to ensure that our product descriptions and other information provided (including pictures) are as accurate as possible.

However, we cannot accept any liability for unintended inaccuracies or errors.

Colours may slightly vary due to the limitations of computer technology.

The product descriptions and/or information provided on our website do not constitute an offer to contract or enter into an agreement.

Product description and information are subject to change without prior notice.

Payment

For telephone orders please ring (U.K.) 0161-941 2965 Our lines are open Monday to Friday, 9:00am to 5.00 pm.

We also accept payment by cheque - cheques need to be made payable to dashes n dots. Please fill in your order details in the usual way, complete and print the order confirmation page and sent together with your cheque to

Please make cheques payable to dashes n dots. From the date of receiving your cheque, please allow for 5 working days for your funds to clear.

Your orders can only be dispatched if payment has been received and cleared.

Delivery

The estimated delivery period is normally 2-5 working days after order confirmation. Should we be unable to deliver within this time period, we will advise you accordingly and you are within your rights, after receiving such an advice, to cancel your order.

In case of an unsuccessful delivery by Parcelforce or First Class Recorded Post a note will be left at the delivery address informing you of the event. Those items can usually be collected at your local sorting or post office. Collection is entirely your responsibility.

It is possible that the delivery time for bespoke items may be longer than 2-5 working days. We will advise you of the approximate delivery time once your order has been confirmed.

No Quibble Guarantee

We appreciate that orders are sometimes placed in a hurry or without giving enough consideration to the item ordered. We have all done this. Should you therefore change your mind about your order, we undertake the following:

Our “No Quibble Guarantee” is subject to the following only:

• The items must be unused and returned in their original packaging.
  
• Items must be returned to the address shown on the delivery note.
  
• Returns can only be accepted during working hours (9-5) and during working days (Monday to Friday).
  
• You are responsible for the delivery costs to our warehouse.

Please state clearly, if you require a refund or wish to exchange the goods.

OUR "NO QUIBBLE" GUARANTEE DOES NOT APPLY TO ANY BESPOKE OR PERSONALISED ORDERS.

Guarantees

Again, we believe in making life easy and language plain. Rather, as a lot of retailers and manufacturers do, by offering you guarantees on sliding, increasing or decreasing scales, our guarantees are plain and simple.

All our products are guaranteed and cover you against defects and faulty workmanship. All guarantee periods are clearly shown on the relevant product description.

You will need to notify us either by e-mail info@bed4dogs.co.uk or in writing contact us if the goods received are faulty, clearly stating the nature of the problem and if you wish to receive an exchange or a full refund. Notification by telephone cannot be accepted.

We will collect the goods at our expense from you within 7 working days and either exchange the faulty item or issue you a full refund within 21 working days from receipt of your notification.

In the unlikely event of our goods being faulty, we would like to apologise beforehand for any inconvenience caused.

Our guarantee does not affect your statutory rights, in relation to faulty or misdescribed goods, details of which can be obtained from Consumer Direct (the government’s consumer advice help line) or your local trading standards office.